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My DSL
service is not working.
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Make sure the computer and modem are both plugged in and
turned on. The “Power”
LED on the modem should be solid green.
-
Determine if the DSL modem is in sync. When using a Westell
WireSpeed modem, the Ready
LED (second from right) should be solid green.
-
If
there is no sync, “power cycle” the DSL modem.
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Turn off the
modem by disconnecting the power cord.
-
Leave modem
disconnected for at least 10 seconds.
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Reconnect the modem.
-
The Power and
Link LEDs should
be solid green.
-
If
the Link LED is
not solid green, then there is no working link between your
location and Winn Telecom.
Contact us
to report the problem. Winn Telecom will open a trouble
ticket and forward it to the Repair Department for
resolution.
-
If
the Power and
Link LEDs are
solid green, check to make sure the
Ready is blinking.
-
When it changes to
solid green, the DSL connection has been established. This
usually takes 2-5 minutes after disconnecting the modem.
However, it may take up to 30 minutes.
-
DSL service is working when the Activity LED
is blinking (indicating internet traffic) and the remaining
LEDs are solid green.
-
Make sure the modem or router is connected properly to the
phone line with DSL service and the computer.
-
The telephone line must go directly from the jack to the
modem or router with nothing (no equipment) in between.
There should not be any type of filter between the jack and
DSL modem.
-
If
the telephone line is more than six feet in length, try
using a shorter one to see if it improves the situation.
-
Make sure Filters are properly installed on all
telephony devices (telephones, faxes, answering machines)
other than the DSL modem or router.
-
If
service has still not improved and DSL modem is on top of
the computer, enclosed in a warm place, or sits directly on
carpet, move the modem to a different location.
-
If
you are running firewall software or hardware, disable it
and see if the DSL service improves.
-
If service does
improve, reinstall firewall software or check the firewall
hardware.
-
Check for radio frequency interference caused by lighting.
DSL equipment and modems can be sensitive to radio
interference caused by dimmer switches and halogen lamps.
-
If
service still has not improved, remove all telephony
devices.
-
Unplug all phones, fax machines and answering
machines. If service improves, plug the devices back in one
at a time to determine which device is interfering with the
DSL signal. Some 1 ghz cordless phones will interfere with
DSL if they are too close to the modem or router.
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If
you are still experiencing problems after taking these steps,
contact customer service:
(800) 820-3266 |
