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Do I have to change
my phone number(s)?
- No, your telephone number
will remain the same.
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Do I have to sign up
for Winn Telecom's long distance service?
- No, however we do offer
very competitive rates that are fixed for both
instate and out of state calls, 24 hours a day, 7
days a week. There are no minimums required or term
agreements. Best of all, it all comes on one bill.
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How long does it
take to switch over?
- It can take approximately
10 business days for a residential customer to
switch over after they release their lines to Winn
Telecom. Business customers' conversion times vary.
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Will I lose my
service temporarily when my line is switched over to
Winn Telecom?
- There should not be any
“down time” on the switchover. If you experience
“down time” due to unforeseen problems, it will be
very minimal. Winn Telecom will notify you when the
conversion will take place.
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Who do I notify if
there is trouble on the line?
What is Call Wave™?
- Call Wave™
is an Internet answering machine available for
download on the Internet. It allows you to receive
messages while online. You must purchase Call
Forward Busy on your phone line for Call Wave™
to function.
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What areas of
Michigan do you service?
- Winn Telecom
offers local phone service in most of the 989 LATA.
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What is DSL?
- DSL stands for Digital
Subscriber Line. DSL gives you high-speed Internet
access on a regular telephone line. DSL utilizes a
different signal frequency than does voice or fax,
thus allowing you to be online and use your phone
simultaneously. DSL is not available in all areas;
however, we also provide Satellite Internet Service
called Wildblue. We would also be happy to verify
which would be best for you.
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What is seasonal
service?
- Seasonal service
temporarily disconnects your phone line (keeping the
same number) until you are ready to use your phone
again. This option is available for a fee each
month. Additional service charges may apply.
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How do I know which
company provides my long distance service?
- Contact Winn Telecom, or
dial 700-555-1212 on your telephone and listen to
the recording.
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Do I need to turn
off the DSL modem when I finish using my computer?
- No. In fact, we prefer
that you do not turn off the DSL modem. Once a
connection is established during installation, DSL
is always on and ready to use.
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Inadvertently, the
computer was shut down. Will this affect DSL service?
- No. Turning your computer
on and off will not affect your service as long as
the DSL modem is not disconnected. The DSL modem
should always be connected to the power supply and
the "Power" LED should be solid green.
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